Privacy Policy

This policy explains how Charlton Kings Cricket Club (“we”, “us”) collects and uses your personal information when you use our website, contact us or buy from us. Charlton Kings Cricket Club.

Who we are

We are the data controller for your personal information. You can contact us at ckcc1885@gmail.com, or write to us at Ryeworth Fields, Greenway Lane, Charlton Kings, Cheltenham, GL52 6PN.

What we collect

• Contact details you give us, such as your name, email address, phone number and address, for example when you send an enquiry, make a booking or buy from us.
• What you tell us in messages and conversations with us.
• Booking and order details, including what you bought or booked and when.
• Payment records. Card payments are handled by our payment provider; we don’t see or keep your full card number.
• Website visits. We count visits to our website without cookies and without storing your IP address, so you can’t be identified from our visitor statistics.

Why we use it, and our lawful basis

• To reply to you and provide what you’ve asked for (bookings, orders and services): this is necessary for a contract with you, or to take steps you’ve asked for before one.
• To keep accounts and meet our legal duties, for example tax records: this is a legal obligation.
• To run and improve our business and website, and keep them secure: this is in our legitimate interests, and we balance these against your rights.
• To send you news or offers: only if you’ve agreed, and you can unsubscribe at any time.

Who we share it with

We never sell your information. We only share it with organisations that help us run our business, such as our website host, email provider, booking system, payment provider and accountant, and only as much as they need. They must keep it secure and use it only for the work they do for us. We may also share information if the law requires it.

Some of these providers may store information outside the UK. Where they do, we make sure it is protected to UK standards, for example by an adequacy decision or the UK’s standard contract clauses.

Services we use

• Brevo sends our emails, including replies to website enquiries and our members’ newsletter. Brevo is based in France and keeps data in the EU.
• Cloudflare Turnstile checks that our website forms are being sent by a person, not a spam robot. To do this it looks at information from your browser, such as your IP address and device details. It doesn’t use cookies to track you or show you adverts. We use it to keep our website secure, which is in our legitimate interests. Cloudflare may process this information outside the UK, protected as described above.
• Play-Cricket, the ECB’s official site for club cricket, holds our fixtures and results. When you follow a link to it, the ECB’s own privacy policy applies.

When you send us a message through our website, it comes to us by email. Our website doesn’t keep a copy.

How long we keep it

We keep your information only as long as we need it. Enquiries that don’t lead to a booking or order are normally deleted within 12 months. Records of bookings, orders and payments are kept for six years after the end of the tax year they relate to, because the law requires it.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask for it to be moved to another organisation. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details above. We’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please tell us so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

Our cookie policy explains which cookies our website uses.

Changes to this policy

We may update this policy from time to time. The date it was last updated is shown below.

Last updated: 5 November 2026